Reception of the Ombudsman for the Rights of the Borrower

Our company has a virtual reception desk for the rights of the borrower. The Ombudsman will personally review your complaint and monitor your rights.

We promise that your request will be controlled by the company's management and will be resolved in compliance with all the borrower's rights reflected in federal laws, standards and regulations of the SRO and the Central Bank, as well as our company's internal regulations.

Have your rights as a client been violated?

Please
fill out the form

The Ombudsman will review
your complaint with
the Legal Department
and the Customer Support
Department

Your email
will be replied to
within 3 working days

Leave a statement:

Financial Ombudsman Reception

In the event of a dispute with the microfinance organization MFC LandSwap LLC, in order to resolve it, before going to court, you must contact the financial ombudsman. Consideration of the appeal by the Financial Ombudsman is free of charge for the consumer of the financial service. Information about the Financial Ombudsman and how to file an appeal for a dispute can be obtained from:

2 On the official website of the Financial Ombudsman on the Internet: https://finombudsman.ru/
By phone of the Financial Ombudsman's activity support service 8 (800) 200-00-10 (free of charge for calls from Russian regions)

Location and postal address: 119017, Moscow, Staromonetny pereulok, bld. 3.